The user has a period of 30 calendar days after receipt of the package to give up its purchase. If he so wishes, he shall inform Sweet * n Fairy by e-mail (Contact) or by post. The products concerned shall then be returned to Sweet * n Fairy within 14 days following the notification of cancellation (always by mutual agreement between the parties). Non-food products must be in perfect condition, clean and we recommend that they be returned in their original packaging. However, food products can not be returned if they have been opened. Whether food or not, the returned items will be packed carefully to avoid any deterioration of the products during the return. Sweet * n Fairy will be responsible for all return costs. The risk, the quality and the follow-up of this return are done under the responsibility of the user.
Sweet * n Fairy reserves the right to refuse a return if it does not meet the conditions set out above, in particular if it is found that the food packaging has obviously been opened or damaged by the user.
After acceptance of the return notified by email to the user, Sweet * n Fairy will proceed within fifteen days to refund the returned products in accordance with the conditions of return.
The products sold (promotions, actions fans, ...) or sold in Short DLC will not be taken back nor exchanged.